All Systems Operational

Updated a few seconds ago

Health-e Pro Menu Planning

Operational

Health-e Pro Menu Publishing

Operational

Health-e Living

Operational

API

Operational

Health-e Pro

Operational

Health-e Support

Operational

Health-e Giving

Operational

Metrics

Health-e Pro Menu Planning - Uptime

100.00%




Health-e Pro Menu Publishing - Uptime

100.00%




Health-e Living - Uptime

100.00%




API - Uptime

100.00%




Health-e Pro Menu Planning - Uptime

100.00%




Health-e Pro Menu Publishing - Uptime

100.00%




Health-e Living - Uptime

100.00%




API - Uptime

31.12%




Health-e Pro Menu Planning - Uptime

97.96%




Health-e Pro Menu Publishing - Uptime

98.07%




Health-e Living - Uptime

100.00%




API - Uptime

75.88%




1

Incidents Last 30 Days

2

Maintenances Last 30 Days

0

Upcoming Maintenances

We continuously monitor the status of Health-e Pro and all its related services. If there are any service interruptions or maintenances, information will be available here. Need help? Please contact support via Health-e Support.

History (Last 7 days)

Scheduled MaintenancePlanned Maintenance

Description

Maintenance has been scheduled for Tuesday October 27, 2026, at 3:00 PM Pacific Time. No downtime is expected. We will post updates here on the progress of this maintenance.


Components

Health-e Pro Menu Planning


Locations

AWS


Schedule

October 27, 2026 3:00PM - October 27, 2026 4:00PM PDT


October 27, 2026 3:00PM PDT
UPDATE

Scheduled maintenance is starting.

October 27, 2026 4:00PM PDT
UPDATE

Scheduled maintenance is complete.
Website offline due to PHP security vulnerabilityService Disruption

Incident Status

Service Disruption


Components

Health-e Pro Menu Planning, Health-e Pro Menu Publishing, Health-e Living, API, Health-e Pro, Health-e Support, Health-e Giving


Locations

AWS, WPEngine



October 21, 2026 10:01AM PDT
IDENTIFIED

On October 20, a critical security vulnerability was disclosed in PHP, a technology used by many websites. As a precaution, we took our site offline as soon as the vulnerability was disclosed to protect customer information while we wait for the official fix. Based on our review so far, we have found no evidence that any customer information was accessed. Our team is actively working on this. We are watching for the fix to become available for our hosting providers, and once it is, we will apply it, confirm everything is secure, and bring the site back online. We are optimistic the site will be back online later today or this evening. We will post another update at noon Pacific Time, or sooner if things change. We apologize for the inconvenience and thank you for your patience.

October 21, 2026 12:47PM PDT
IDENTIFIED

We are still waiting on an update from our hosting provider and are actively working on alternative solutions in the meantime. We will share another update within the next few hours, or sooner if anything changes. Thank you for your patience.

October 21, 2026 3:33PM PDT
IDENTIFIED

Our hosting provider has released the fix we were waiting for, and we are now working to restore service. We expect Health-e Pro to be back online over the next few hours and will post an update here once service is restored. Thank you for your patience.

October 21, 2026 4:18PM PDT
IDENTIFIED

Health-e Pro Menu Planning and Menu Publishing are back online. We will continue to monitor closely to make sure everything is running smoothly. Thank you for your patience, and we apologize for any disruption this may have caused.

October 21, 2026 8:29PM PDT
MONITORING

Health-e Living, Health-e Success, Health-e Giving, and healthepro.com are back online. We will continue to monitor closely to make sure everything is running smoothly. Thank you for your patience, and we apologize for any disruption this may have caused.

October 27, 2026 11:30AM PDT
RESOLVED

This incident has been resolved. Thank you for your patience.