Active Incident

Updated a few seconds ago

Slow performance in ProductionDegraded Performance

Incident Status

Degraded Performance

Components

Health-e Pro Menu Planning

Locations

AWS


September 18, 2023 10:03AM PDT
[Identified] We're receiving reports of slow performance in the Production module. Our developers have been actively working on a solution to speed things up, and have recently wrapped up a solution that we are now beginning to test. Updates will be posted here as we know more information and get the solution deployed to everyone.

Scheduled Maintenance

MySQL update for Health-e Pro SitesPlanned Maintenance

Schedule

October 5, 2023 12:00AM - 4:00AM PDT

Components

Health-e Living, Health-e Pro, Health-e Support, Health-e Giving

Locations

WPEngine

Description

Maintenance is scheduled for the Health-e Living sites, Health-e Pro Success Site, and Health-e Pro Marketing Site on October 5, 2023 during off peak hours. There is an estimated 15 minutes of downtime expected during this time. Maintenance is expected to be complete before 4:00am PT.

Health-e Pro Menu Planning

Degraded Performance

My School Menus

Operational

My School Menu Boards

Operational

Health-e Living

Operational

API

Operational

Health-e Pro

Operational

Health-e Support

Operational

Health-e Giving

Operational

Metrics

Health-e Pro Menu Planning - Uptime

100.00%




My School Menus - Uptime

100.00%




My School Menu Boards - Uptime

100.00%




Health-e Living - Uptime

100.00%




API - Uptime

100.00%




Health-e Pro Menu Planning - Uptime

100.00%




My School Menus - Uptime

100.00%




My School Menu Boards - Uptime

100.00%




Health-e Living - Uptime

100.00%




API - Uptime

100.00%




Health-e Pro Menu Planning - Uptime

100.00%




My School Menus - Uptime

100.00%




My School Menu Boards - Uptime

100.00%




Health-e Living - Uptime

100.00%




API - Uptime

100.00%




2

Incidents Last 30 Days

0

Maintenances Last 30 Days

1

Upcoming Maintenances

We continuously monitor the status of Health-e Pro and all its related services. If there are any service interruptions or maintenances, information will be available here. Need help? Please contact support via Health-e Support.

History (Last 7 days)

Legacy Menu Planner: Final Archive & SunsetPlanned Maintenance

Description

Greetings Health-e Pro Fans!! We are hoping you are enjoying the new version (version 3) of Health-e Pro Menu Planning. New features and improvements are going out monthly, so be sure to check out our Release Notes published in the Support Portal each month! Now that all customers are using the new version of the software, we will begin archiving last school year's data in the old version (version 2). The archive process will start on Monday, August 7th and could last 2-3 weeks. Please be advised that during this time you will have NO ACCESS to version 2 of the software. Once the archive is complete, the archived files will be available in the current version (version 3) of the software. Once the archive process has completed, you will have two weeks to login and print any data or reports. Version 2 of the software will be permanently discontinued two weeks after the archive has completed and will no longer be available. Please make plans accordingly now if you need any additional data. Again, we stress the importance of subscribing to our Status Page to stay up-to-date on the most current news and information regarding the software! In the meantime, we wish you all a HAPPY beginning of 2023-2024 School Year! Your friends at Health-e Pro


Components


Locations

AWS


Schedule

August 7, 2023 10:00AM - August 28, 2023 10:00AM PDT


August 9, 2023 8:35AM PDT
[Update] The final archive of the legacy menu planner has started. There will be no access permitted while this final archive is run. An updated will be posted here once the final archive is complete.

August 21, 2023 4:05PM PDT
[Update] Greetings Health-e Pro Fans!! We are hoping you are enjoying the new version (version 3) of Health-e Pro Menu Planning. New features and improvements are going out monthly, so be sure to check out our Release Notes published in the Support Portal each month! Now that all customers are using the new version of the software, we will begin archiving last school year's data in the old version (version 2). The archive process will start on Monday, August 7th and could last 2-3 weeks. Please be advised that during this time you will have NO ACCESS to version 2 of the software. Once the archive is complete, the archived files will be available in the current version (version 3) of the software. Once the archive process has completed, you will have two weeks to login and print any data or reports. Version 2 of the software will be permanently discontinued two weeks after the archive has completed and will no longer be available. Please make plans accordingly now if you need any additional data. Again, we stress the importance of subscribing to our Status Page to stay up-to-date on the most current news and information regarding the software! In the meantime, we wish you all a HAPPY beginning of 2023-2024 School Year! Your friends at Health-e Pro --- The final archive of the legacy Menu Planner has finished processing. Access with Read Only permissions has been restored to the software. While the archive has finished processing, the final archive files are still being migrated to the new version of Health-e Pro Menu Planning. We are working to have this process completed as soon as possible. As a reminder, once the final archive files have been migrated to the new version, the legacy version will remain active for 2 additional weeks before being shut down permanently. Thank you for your patience during this process. We will continue to post updates regarding this final archive and sunset of the legacy Menu Planner here.

September 6, 2023 8:24AM PDT
[Update] We have completed the final Archive of your 2022-2023 school year files from the legacy version (version 2) of the software. These files can be located under Reports > Archive > Legacy Session > 2022-2023 in the latest version of the software. As a final reminder, v2 will be discontinued on September 20th.

September 20, 2023 10:58AM PDT
[Update] Just a reminder that today is THE LAST DAY of the legacy software. After today the software will be sunset, taken offline and will no longer be available.

September 22, 2023 12:49PM PDT
[Update] The Legacy version of Health-e Pro Menu Planning has been fully sunset and is no longer available.