Planned Maintenance In Progress

Updated 6 minutes ago

WebConnect ErrorsDegraded Performance

Incident Status

Degraded Performance

Components

My School Menus

Locations

Rackspace


October 29, 2018 1:22PM PDT
[Identified] We are receiving reports regarding errors with publishing and regenerating menus for WebConnect. We have identified this as an issue with the hosting company and are actively working on a solution. Check back here for updates on this issue.

November 1, 2018 5:20PM PDT
[Monitoring] Through our work with our third party vendor we believe the issue has been resolved. We will continue to monitor to make sure the system is stable. Please contact our support team if you have any trouble publishing/unpublishing menus.

November 8, 2018 11:53AM PST
[Identified] We are continuing to experience periodic outages on My School Menus. We have identified the cause coming from a third party provider. We are working with the provider to resolve this quickly.

November 8, 2018 1:50PM PST
[Monitoring] My School Menus is now working as expected. We will continue to monitor for this issue. Please contact our support team should you have any further issues with My school Menus.

December 5, 2018 3:25PM PST
[Identified] We are continuing to experience issues with a 3rd party provider and are continuing to work with them to resolve this matter.
Scheduled MaintenancePlanned Maintenance

Description

Maintenance has been scheduled for Friday, December 14, 2018 at 6:00 PM Pacific Time. This is expected to last up to 48 hours. During this time, Health-e Meal Planner will be unavailable. We will post updates here on the progress of this maintenance.

Components

Health-e Meal Planner, My School Menus, My School Menu Boards

Locations

Rackspace, AWS


December 14, 2018 6:39PM PST
[Update] Our scheduled maintenance has started. Healthe-e Meal Planner and My School Menus will be unavailable until the maintenance is completed on Sunday.

Health-e Meal Planner

Service Disruption

My School Menus

Planned Maintenance

My School Menu Boards

Planned Maintenance

Health-e Living

Operational

Health-e Pro

Operational

Health-e Support

Operational

Health-e Giving

Operational

Metrics

Health-e Meal Planner - Uptime

33.27%




Health-e Meal Planner - Uptime

91.31%




Health-e Meal Planner - Uptime

97.76%




0

Incidents Last 30 Days

2

Maintenances Last 30 Days

0

Upcoming Maintenances

We continuously monitor the status of Health-e Pro and all its related services. If there are any service interruptions or maintenances, information will be available here. Need help? Please contact support via Health-e Support.

History

No incidents in the last 7 days